SHOPPING INFORMATION
Delivery charges are included in the pricing for every product in our online store, ensuring a seamless and transparent shopping experience with no additional costs at checkout.
Delivery times for orders placed through our online store typically range between 5-9 days for domestic shipments within India, and 11-21 days for international orders. It is important to note that these timeframes are approximate and may vary based on specific locations and logistic factors.
For international shipments, the delivery period might extend beyond the estimated 11-21 days due to customs clearance processes in different countries. Delays can occur if there are any issues during the customs clearance process, which are beyond our control. We strive to ensure a smooth delivery process and will keep you informed of any significant delays that might affect the expected arrival of your order.
We appreciate your understanding and patience regarding these potential delays and are committed to providing you with the best possible service. If you have any concerns about your order’s shipping status or estimated delivery time, please do not hesitate to contact our customer service team for assistance.
After you place an order on our online store, you’ll receive a confirmation email with your order details. Your order will then be processed and prepared for shipping, typically within 1-2 business days. Once shipped, you’ll receive the tracking information, allowing you to monitor its journey. Delivery times range from 5-9 days within India to 11-21 days internationally, depending on customs clearance processes which can vary by country. Throughout this process, our customer support team is available to assist with any queries or concerns you may have, ensuring a smooth and transparent shopping experience.
Yes, upon placing your order, you will receive an invoice via email. This invoice serves as a receipt and contains details such as the order number, itemized list of purchased products, pricing, taxes (if applicable), and the total amount paid. You can refer to this invoice for your records or for any future inquiries regarding your purchase. If you need any further assistance with your invoice or have any questions about your order, our customer support team is available to help.
PAYMENT INFORMATION
The payment for your order is typically taken from your bank account at the time you place the order. When you finalize the transaction and submit your payment details, the funds are authorized and deducted to ensure that the payment is secured before the order is processed and dispatched. If there are any issues with the payment authorization, you will be notified to provide alternative payment details. This immediate payment process helps in confirming your order quickly and moving it into the shipping phase without delays.
Yes, we offer the option to send packages as gifts, complete with gift wrapping services. When placing your order, you can usually select the gift option during the checkout process. This option often allows you to include a personal message and ensures that the price is not displayed on the packing slip or invoice included with the gift. Alternatively, to reassure the gift wrap, we also urge our customers to send an email for not missing out due to an oversight.
However, please check the specific services provided on the website where you’re making your purchase, as offerings can vary between considering the kind of the product and the availability of the correct gifting props. If you need further assistance or want to confirm the availability of gift services, it’s a good idea to contact the store’s customer support directly.
If you encounter any issues with a damaged or incorrect product, we kindly ask that you refer to our detailed return policy for guidance on how to proceed. Our return policy outlines all necessary steps, including how to contact customer service, the conditions for returns or exchanges, and any time constraints you should be aware of. You can find this policy on our website or via the link provided in your order confirmation email. Following the procedures outlined will ensure that your return or exchange is handled efficiently and to your satisfaction. If you have any questions or need further assistance, our customer service team is always available to help.
Tamrata.com normally deals with very unique products and many of them are hand made and delicate , hence we normally doesn’t give return for such products. We urge our customers to be very prudent while ordering however we understand there might be situations which is unavoidable and needs to be returned.
You can change or cancel your order if it has not yet been processed or shipped. To do so, promptly contact the store’s customer service with your order number and specific request. If you feel you have to change or review your order , it’s important to act quickly.. If your order has already been shipped, changes or cancellations aren’t usually possible, but you can opt to return the item after receiving it, in accordance with the store’s return policy. Always ensure you receive a confirmation of any changes or cancellations for your records. The sole discretion of whether a product is liable to be returned lies with the online store.